Arbors at Creeks Edge Community FAQs

Arbors at Creeks Edge FAQs

Board Meetings

How do I find out when the next Board meeting is?
 Board meeting dates and times are posted in the News and Events section of TownSq and/or sent via email or USPS mail to unit owners. Register your email to receive meeting details in advance.

Common Area Maintenance

What does the Association maintain?
 The HOA provides landscaping services and interior cleaning for all common areas.

How do I report a maintenance issue?
Submit a request via TownSq with a picture and detailed description. You can track the status of your request in TownSq.

What is the trash/recycling schedule?
 Trash and recycling are provided by the association. Trash and recycling are located at the back of the property.

Is there bulk pick-up?
 No bulk pick-up is provided. Large items must be hauled off and disposed of properly. Do not leave large items next to dumpsters.

How do I get utility services?
 Contact the City of Austin or your utility provider for electric and gas. Trash and water are provided by the HOA.

How do I get a mailbox key?
 Obtain the key from the previous owner. If lost, it is the owner’s responsibility to rekey the mailbox.

Is there a list of community rules for tenants?
A copy of the Covenants, Conditions, and Restrictions (CC&Rs) is available at www.goodwintx.com (search for your community).

Contacts

Who can I reach for help?

How can I reach the Board of Directors?
Submit a request via TownSq.

Documents

Where can I find the governing documents?
Visit www.goodwintx.com and enter your community name in the “Find My Community” field.

Financial

How do I check my balance?
Log in to TownSq or contact Customer Service.

How do I pay my assessment?

  • Mail:
     AACE Arbors at Creeks Edge
     c/o Goodwin Processing Center
     PO Box 93447
     Las Vegas, NV 89193-3447
  • Online: TownSq (ACH, debit/credit card; $1 fee for e-check, $1 + 3.5% for credit card)
  • Bank Bill Pay: Update payee and address to the PO Box above. Include your account number and association code (AACE).

When is my assessment due?
 Due on the 1st of each month; late after the 10th.

What is my property code?
 AACE

What is the Management ID?
 6587

Why does my account show a negative number?
 A negative number indicates a credit balance.

Who do I contact about past due assessments or payment plans?

How do I update my Western Alliance payment information or cancel auto draft?
 Use the provided link or contact Customer Service.

What does my assessment pay for?
 Operating expenses such as utilities, maintenance, landscaping, and insurance.

Where can I find my account number?
 On your billing statement. If you need help, contact Customer Service.

Insurance

How do I get a copy of the association’s insurance?
Contact Customer Service or submit a request through TownSq.

Owner Information

How do I update my contact information or mailing address?
Contact Customer Service or submit a request through TownSq.

Resales

How do I get a lender questionnaire or resale certificate?
Order via Community Archives.

Is there a charge for lender statements?
Yes, visit Community Archives for pricing.

TownSq

What is TownSq?
 TownSq is a mobile app for community communication, account management, news, service requests, and more.

How do I register for TownSq?

  1. Visit TownSq Registration
  2. Enter your account number and property zip code
  3. Provide your email and create a password

Having trouble registering or need to reset your password?

How do I change my TownSq email preferences?
 Log in, click your name in the top right, and select “Edit Profile.”

How do I submit a request in TownSq?
 Log in and click the “Requests” link on the left menu.